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Contact Information

500 S Salina St
Syracuse, NY, 13202

Main Tel: 315-470-1350
Free: 888-857-7462
Fax: 315-471-0115

Brian Jones
Project Manager
Tel: 315-470-1350

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Knowledge Systems & Research, Inc.

Primary Business Activities

Full Service Research
Research/Project Design
Data Collection
Focus Groups
Web-Based Research Services

Description of Capabilities

KS&R is a custom market research and consulting firm with expertise in telecommunications, technology, energy/utilities, healthcare, financial services, insurance, transportation, publishing, advertising and consumer products.

Description of Facilities

KS&R’s INSITE is a full service resource center for telephone data collection, focus group recruiting and moderation, and executive interviewing services.

Call Center

We maintain a 125 CATI-equipped call center. CATI surveys are programmed in-house and are deployed on the TelAthena interviewing software platform.

We adhere to the highest standards of telephone data collection and employee one supervisor for every 15 interviewers to ensure that quality interviewing is always conducted. In addition, our team of interviewers are highly experienced; at any one time, approximately one-in-three of the interviewers working on a project are at the executive level.

Data Analysis

Cross tabs are created in-house using the SPSS software suite. Our in-house Marketing Sciences Division is staffed by experienced personnel with advanced Statistical Degrees making us capable of providing any number of analytical techniques that may be required by our clients.

Focus Group & Panel Services

We maintain a focus group facility and recruit participants for a variety of research purposes, including:

  • In-House Focus Groups
  • Third-Party Focus Groups
  • One-on-One In-Depth Interviews
  • Consumer Panels
  • Business Panels
  • Central Location Studies
Other Services

We also have extensive experience in designing and deploying web-based surveys. All surveys are custom programmed by our in-house team and are deployed using the Confirmit software suite.

In addition, we are experienced in a wide-range of research activities, including:

  • Attitudinal Studies
  • Benchmarking
  • Brand Equity Studies
  • Concept Testing
  • Customer Satisfaction
  • Data Entry
  • Forecasting & Trend Research
  • Mail Surveys
  • Multi-Lingual Studies
  • New Product Testing
  • Secondary Research
  • Segmentation
  • Strategic Planning
  • Usability Studies
Facility Photos

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Client list is confidential

Job Opportunities

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