Resume #6491
Email: thomasrenna@sbcglobal.net
Education: High School Diploma
Position Desired: Experienced
Salary Desired: $40K-$50K
Willing to Relocate: No
Geo: Chicago, Illinois Area

COVER LETTER BELOW

Dear Human Resources:

I am looking for a new opportunity where my proven skills and abilities can be fully utilized.

As a professional, I have strong commitment to the achievement of the goals and objectives of the company for which I am employed. In addition, I have very good problem solving and decision-making skills, excellent interpersonal skills and a work ethic that leads to a high level of productivity and team spirit. I am confident that my strong eagerness to learn and willingness to work will prove me to be an asset to your company.

Attached is a copy of my resume for your review. Since my resume may not necessarily convey the full extent of what I can offer to your company. I would appreciate the opportunity to interview with you. I can be reached at thomasrenna@sbcglobal.net. Looking forward to hearing from you soon.

RESUME BELOW

OBJECTIVE: Seeking a professional position within a dynamic organization that will provide both professional and personal growth opportunities.

EMPLOYMENT HISTORY

Buyer, Marketing Services, Promotion Procurement
KEEBLER/KELLOGG SNACKS CO., Elmhurst, IL 1995 to 2004

A Buyer in Marketing Promotion Procurement experienced in managing SAP procurement process, working with various applications, update, change and delete data, monitor data, populate various applications, compile data, follow-ups and use of data from various applications as a resource which provides a service to Marketing, Merchandising Services, Club, Convenience, Vend and FAFH.

Integrate Keebler Marketing Department and manage SAP Procurement process. Assist and support Manager, Promotion Procurement. Set up new vendors in SAP (W-9) forms, Review requisitions/quotes and ensure proper ION funding with finance for approval, Process purchase orders print and distribute copies ensuring adherence to Purchasing & Legal Requirements, Point person for SAP in marketing area, Responsible for clearing Blocked Invoice Report: resolve block issues, works with receivers, vendors, buyers to troubleshoot.

Liaison between vendor, buyer and company personnel in investigative service to facilitate timely payments of invoices, Review vendor term payments and adjust accordingly to have positive impact on cash flow, Works with Accounts Payable in resolving payment status, duplicate payments or errors in payment process, Serves as resource to train receivers, Build and nurture relationships with Marketing customers, Champion supplier management and minority spend, Royalty payments (Disney, Warner,), Worked with EPI outsource premium fulfillment

Associate Manager Knowledgebase’s
Maintain various databases for day-to-day operation of Consumer Affairs. Provide up to date product information and make changes as needed. Collect, and organize data to populate info-bases (product, promotion, recipe, reference, FAQ) accurately and on a timely basis for efficient use by consumer response center.

Ensured the team members had access to data and the appropriate documentation to continue populating the InfoBase, Instrumental in implementation of second allergen box with an alert to distinct the different allergen information for various UPCs (products) with the same Nutrition Fact/Ingredient Legend, Initiated creating standard process procedures for technology team to provide consistency in product entry, Simplified product hierarchy and clean system of duplicated product, Successful in gaining access to other departments databases which provided information to Consumer Affairs, Jointly created abbreviation list that maximized use of limited character space in database, Developed organizational knowledge of other departments, resulting in increased communication and updates between Consumer Affairs, ensuring accurate consumer response, Assist in installation of two databases for two co-workers in another facility, Instrumental in cleanup to product hierarchy, restructuring the description change for all Keebler products. Clean system of invalid phone numbers and email addresses, Compiled and completed step by step instructions of various databases; Document Viewer retrieval of nutrition facts, parts database retrieval of pictures to import into Lotus Notes, Outlook stop ship list. Clean and poll email queues, Coordinate production data import/extracts between SAP, Geneva, Wilke Thornton, and Consumer Affairs reporting system, additions, changes, and/or updates to master tables that run each application, Recipe entry

Consumer Affairs Analyst
Responsible for generating and compiling data and designing/distributing reports to meet Company needs. Coordinates processing of consumer data at the Consumer Affairs Call Center, assuring data integrity and revisions to the database as needed. Acts as resource in operation of the consumer database system and train call center staff on use of the system. Liaisons with other departments to design reports and maintain consumer database system. Participate on web site committee team and coordinates receipt of consumer Internet contacts. Contributed to the successful launch of both the Consumer Toll-Free Number program and the Business Warehouse reporting system. Collaborated with Information Services to introduce the Business Warehouse system to Quality Assurance, Marketing, and Research and Development. Provide ad-hoc reporting through BW and gained experience in report measures and layout. Troubleshoot Wilke System issues with Wilke, Information Services and Affina (Oracle Errors, History Summary Rebuild, and system lockouts).

Import Period sales into the Wilke system to support BW reporting endeavors. Identify and correct Representative’s error in charging consumer complaints to production facilities. Due to vacant Coordinator position, was instrumental in gathering brand information among Keble’s training materials for Affina Call Center Representative, Trained on product locator module to assist consumers in answering “where to buy” questions. Help improve data entry processes to reduce the amount of time spent correcting errors. Assist in master file maintenance for Keebler business and help integrate other businesses onto the Wilke System (Kellogg, Food Service, and Private Label). Help centralized escalated mail and phone contacts response in Battle Creek, develop new Company reports through the Business Warehouse system (alert reports, quarterly reports and annual reports). Assisted in company integration of the Kellogg/Keebler Call Center, and Wilke Conversion from 8.0 to 9.2

Consumer Response Specialist
Versatile; not limited by job description; can handle multiple priorities, Served as a reference for the CRS operating system and AS400 commands by taking the initiative to identify and correct support file errors, maintain product files, update letters, enroll new users onto the system, demonstrate both determination and the unique ability to troubleshoot to resolve technical problems.

Took initiative to develop relationships with Convenience, Warehouse Club, and Sales to gain information on brand items and obtain updates on discontinued products at the Region level. Served as a department reference on Keebler Cookies and Ready Crust products through acquired knowledge of those businesses. Cross-trained in both Keebler Crackers and Sunshine products to answer and process consumer telephone inquiries and provide back-up assistance to co-workers. Assist in period close by downloading period SIU figures and running all period-end reports. Created customized letters within Microsoft Word to resolve serious consumer complaints. Performed ad-hoc reporting by running query reports and identifying key consumer complaints. Identified the most popular questions/statements received on the Cookie Stix brand item to assist the brand manager plan for a door-to-door sampling program.

Trained the new supervisor and temporary employees on the CRS system. Update consumer contact records to process quality assurance samples needing analysis. Improved the layout of consumer inserts to update consumers on Keebler and Sunshine items as well as the department’s board and faxing form. Along with a co-worker, alerted the department of consumer reports of wrong product, which led to a timely product recall.

Attended Wilke/Thornton administrator training, assisted in the construction of the database hierarchies, Compiled information from other departments relevant to the development of Wilke Thorton database and enter product information (i.e., name, size, upc, etc.) into system product hierarchy, Assist in period-end close and consumer mail backlog situations. Created training materials for call center personnel. Maintained database hierarchy for new products, subjects, and locations, Mastered contacts entry within the Wilke system

CARE GIVER 1991 to 1995
CITY OF CHICAGO 1990 to 1991
Department of Revenue and Collections
Input data from 911 calls

Check Typist/Data Entry
LIBERTY MUTUAL INSURANCE COMPANY 1988 to 1990

Type checks manually on IBM wheel writer 3, print computer checks, claims reopening, closing and removals, pull reports, return, cancel and stop payment of checks, fax for claims department, file creation, call directory, transcription, claims registration, prepare file for litigation

Mail Carrier
MOUNT PROSPECT POST OFFICE July 1988 to September 1988
Carrier, deliver of mail, mail processing, collating mail, mounted routes

Research Clerk of Wholesale Operation Department
LYPHOMED PHARMACEUTICAL April 1986 to June 1988

Pull checks, weight checks, filing, look up purchase orders on microfiche, chart assembly, research product for shipment date, vial washer, packaging, capping.

Medical Assistance
VITAL MEDICAL CENTER February 1985 to June 1985

Filing, Phlebotomy, Urinalysis, EKG and assist with exams, schedule patients for appointments, answer phone, create and pull charts for patients.

Various Duties
SUPERIOR TOYS October 1984 to December 1984
Machine operator, packer, automatic shrinker, wrap toys around toy machines, sealed banks, assembly line

EDUCATION

TRAINING